Frequently Asked Questions

We have compiled a number of questions that we thought you may have when reading through the content of this website. Simply click on the question and the answer will be revealed. If you do have a query that is not answered in this context, please contact us and we will respond to your email as well as post additional questions and answers on this FAQ page.

A. Most South African suburbs have been under serviced when it comes to reliable, fast broadband Internet connectivity. Rolling out a fibre network will put your area at the cutting-edge of telecommunications technology. You will be able to enjoy Internet order of magnitude faster than you most likely have today.
A. The fibre access circuits feeding your house will be configured to deliver information at speeds up to 1 Gigabit per second, which is about 500-1000 times faster than your average ADSL line when it comes to download speed.

There will obviously be a level of contention on the backhaul links to your ISP and the GPON fibre technology allows for a value of 50% of download speed to be provisioned for uploading, but at speeds which are orders of magnitude higher than you have now, the only thing that will be holding you back is the Internet Access your ISP can offer you.
A. Prices will vary depending on services subscribed (internet, phone, IPTV, UPS, etc) as well as speed and data packages chosen. ISP Packages and Pricing will be provided via this site.
A. Yes, for most ISPs there will be. You will be billed by your ISP of choice, who in turn will be billed for the setup and maintenance of the fibre network by Frogfoot.

Most fibre providers need to charge a small nominal setup fee which covers the laying of fibre optic cable from the closest fibre in your street to your house, as well as the specific equipment that they will install in your house to connect you to the fibre network.

The setup cost should be approximately R1,800.
A. ADSL will still be available for the time being, as will the copper cable network.
A. Any fibre operator has to comply with the City of Cape Town regulations and standards. Our contractors or business partners will take every precaution to complete installations with the least disruption to residents. They should reinstate the driveways and sidewalks to their original condition. They should contact every resident prior to the installation and explain the exact process to be followed. If they cause any damage they will be obliged to repair it in terms of the signed contract.
If you are moving within your suburb or any other area that will be covered by Frogfoot, then that should not be a problem at all.

If you move to an area (e.g. a remote farm) which does not have cover, then unfortunately you won't be able to enjoy fast Internet via fibre.

The exact terms of your future contract with your ISP will state terms of termination due to a household move. You may have to pay a relocation fee to cover the costs.
A. Not likely. If the TV service is deployed, it should not consume your data limit (if applicable) at all. Your data limit is only utilized for video on demand services or streaming services like YouTube, and general Internet data consumption.
Where Frogfoot roll out next will be dependent on where the greatest interest is and the highest concentration of ISP signups occur. So if you want fibre soon, persuade your neighbours to show interest and when available, choose an ISP package and order it soon! That way, you influence the decisions of the network planners.
A. Yes, your number can be ported over to any ISP that offers Voice services, is signed up for porting, and has a contract with Frogfoot. You should enjoy cheaper voice calls over the fibre. Some providers might charge a small administration fee to port your number, but with an open access model you will be able to compare cost from and choose from any provider that will serve this area.
As the project progresses, we intend publishing our efforts, documents and a project status update on the Status page. Please bookmark that page or come back frequently to get an update. We will also publish information on the Frogfoot Fibre Facebook and Twitter accounts.
You can. What you will need to do is persuade your ISP to sign up with Frogfoot. Ask them to contact Frogfoot on or 021 448 7225 to kick off that process. It makes no sense to be using tired old copper when there is lightning fast fibre to your door.
The fibre will enable you get faster internet access for starters, but it opens up the door for all sorts of hosted services that can be delivered from a Data Centre like Teraco in Newlands. As soon as the ISP packages are available, you should be able to get the following:

  • Telephony services, a phone and calls to anywhere in the world at much lower prices than Telkom.
  • A WiFi router to broadcast your fibre connection throughout your home.
  • An Uninterruptible Power Supply (UPS) for your fibre service which can notify you via SMS when the municipal power goes off and when it comes back on again.
  • Service Alerts, not only can you be notified when the power goes down, but if for some reason your fibre service is interrupted, you can choose to be notified via SMS when the link goes down and when it comes up again.
Other options you could see in future:

  • Once the local security companies have had a chance to work with the fibre company, it should be possible to choose a set of local CCTV cameras to be available via your existing PVR, so you can check your area when you need to.
  • DSTV via fibre, you should be able to keep your existing contract but throw away the satellite dish. Providers like DSTV, Top TV, et al, will be able to deliver their signals to you over the fibre.
  • Video on Demand, you will no longer have to download a video before watching it; you should be able to stream HD TV programmes and movies to you in real time with no delays.
We generally make use of the Google maps definition for the boundaries of each suburb we deploy in and once we have signed a memorandum of understanding with the local representative body, we will post a map on the portal here.
This is a distinct possibility, but will need to be discussed in detail. Outdoor units are available for enabling security cameras to be connected to the fibre network.
There is a coverage map on the portal where residents can enter their address to check their coverage.
ISPs will be encouraged to make Internet Access offerings available to residents whose properties will be covered by the fibre network. Residents should be able to pre-order from the ISPs here on the portal. The ISP will place the order with Frogfoot for the residence to be connected to the fibre. When the network is available, a representative of the fibre installer will contact the resident to agree on a time, first to survey the site, and then to return in order to trench and install the fibre from the street to the residence. At that point, Frogfoot will install the fibre modem.
Mobile Network Operators wishing to improve their coverage of the area could make use of the fibre without impacting on the broadband services of residents. As with security cameras, this will need to be discussed with the companies involved.
Yes. The fibre is effectively replacing the copper access line. Any ISP router can be plugged into the fibre modem.
Yes. As long as the UPS only has to power the fibre modem, you should get a full 8 hours.
Yes. There can be up to 4 Service Providers accommodated on one fibre modem.
This is in development, but not available immediately. Frogfoot are aiming to offer an upgrade to the standard fibre modem, which will be able to deliver ISP services without the ISP having to visit site.
Frogfoot doesn't, no. No shaping or throttling on the fibre network. The very worst case contention that could exist is 10:1 and would only occur in very extreme cases. Because the GPON fibre technology uses Time Division Multiplexing there is no chance of one resident hogging most of the bandwidth.
Quite possibly. That is out of the control of Frogfoot and residents should clarify that with their ISP.
Latitude/longitude coordinates will be used in these cases.
The planners have already optimised the number of teams. Using too many teams tends to create too high a degree of disruption in a suburb and causes aggravation for residents.
On average, only about 5% of people buy 1Gbps services - most people want to know that they can if they want to, but find that they do not need anything like that sort of bandwidth.
Not at all. The full explanation gets a bit technical, but in essence the overall fibre access network contention will never reach more than 10:1, and if contention does become an issue in any one zone, the splitters will be reconfigured to eliminate it.
While there is theoretically the possibility of there being a worst case contention of 10:1, in reality no residents should ever experience less than what they have paid for an extended period of time as a result of the fibre network (as opposed to any contention in the upstream ISP network).
Not at all. A splitter is essentially a prism, splitting light, and the first time we introduce a splitter is right at the node, where we create a 4:1 split. Closer to the houses, we add another splitter at 16:1, making the overall split on that route 64:1. Should there be a number of close neighbours who all order and make heavy use of 1Gbps services, we will remove the 4:1 splitter for that route, thus dropping the split for the route to 16:1. Because there is 2.5Gbps available, the possible contention is less than 10:1. Practically, it is highly unlikely that so many people will buy 1Gbps services, and if they do, just as unlikely that they will all be using the full 1Gbps at the same time. To use an "old school" analogy, there are not enough telephone trunk lines connecting the suburb's Telkom exchange to the rest of the world to allow every single resident to make an outgoing call at the same time. The economics of telecoms network engineering relies on contention ratios.
No, the fibre technology used (GPON) uses a mechanism (TDM) to ensure that the bandwidth is allocated fairly. The package you buy will be what determines your maximum throughput, not your neighbour's penchant for downloading the internet.
No. In much the same way that you don't get disadvantaged by a neighbour who is a heavy user of the Internet, you don't benefit if your neighbours use little or no bandwidth.
It would, but this is not something we would promote; it is highly unlikely, unless you are running an ISP or a movie rendering farm from home, that the 1Gbps fibre broadband product will not fulfil your needs.
Yes, it could; again not something we'll be promoting, but if you really do need that, we can negotiate a price and make it happen.
No. This is a layer 2 peering, not a layer 3 peering.
This is possible, but should be discussed with Frogfoot. Theoretically, any peering location Frogfoot is present at could be enabled.